Security
The security of your personal information and credit card details is of utmost importance.
Our shopping cart is secure and protected by SSL encryption technology. SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your web site is secure and cannot be accessed by unauthorized users.
When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.
If you would like an alternate method than ordering online, please contact us to arrange an alternative payment option.
Pricing
All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges.
Occasionally there may be information on the Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).
Payment
Processing of payments via credit card is through Stripe, alternately direct bank transfers to: 06-0122-0818812-00. Goods will only be dispatched once full payment has been received and funds have been cleared. An automatic email confirmation of the order will be sent to the customer's registered email address.
baymill.co.nz reserves the right to review and/or cancel orders containing information that cannot be verified.
Gift Certificates
All baymill.co.nz gift certificates must be redeemed in full within 180 days of issue unless stated on the certificate.
Gift certificates cannot be exchanged for cash. They do not need to be used all at once, you can use the gift certificate for multiple purchases - any remaining credit will be carried over to your next purchase.
baymill.co.nz certificates must be redeemed by the person whom the voucher was issued to, at the shopping cart.
If your purchase is more than the value of the gift card you can top up the payment with any of our usual payment methods.
Availability of Products
Baymill.co.nz will always endeavour to have a full stock of our items, however, we may encounter small delays in supply. Also from time to time, seasonal, heavy demand, limited editions or other factors beyond the control of baymill.co.nz may render the products temporarily or permanently unavailable. In such circumstances, the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.
Delivery
Delivery throughout New Zealand is by courier to the address stipulated in the order.
All orders are shipped with "Authority to Leave" at your delivery address.
Specify time of day for delivery cannot be guaranteed.
Delivery normally takes 2-4 days, depending on your location.
Orders are dispatched weekdays, except on Public Holidays.
Purchases made on Friday after 11:00 AM will be processed on Monday
A re-delivery cost will be charged if the delivery information provided is incorrect.
Our delivery times may be affected by conditions/events outside our control.
Returns and Exchanges
Baymill.co.nz recommends that customers thoroughly inspect goods upon receipt and before disposing of any original packaging.
Goods will only be accepted if returned with prior notification through correspondence via email to baymillcrafts@gmail.com. Please advise the reason for the return including instructions on whether you prefer the goods to be refunded or exchanged.
There is no return or exchange for sale items.
We will not accept any returned goods that have been used, altered or damaged.
Delivery charges and return freight costs will not be refunded unless the goods are faulty.
If your Goods have been damaged in transit, delivery must be refused and contact made with us within 48 hours of delivery.
To ensure the damaged goods can be replaced in a timely manner it is important you retain the damaged goods and take a photo for proof of damage.
If the courier company advises us that they have lost, damaged or mislaid the order, we will notify you and replace the full order at no cost to you.
Privacy Policy
Baymill.co.nz is committed to protecting your privacy and keeping your personal information safe. It is our policy that we will not sell any information that identifies you personally to any other company or third party organisation. We do not provide any third parties with your details unless required as part of the order fulfilment process e.g. banks or courier companies.
Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.
When you register, place an order, or request information with baymill.co.nz you will be asked to submit personal details including name, mailing address, and phone number. With your permission, we also collect your email address to keep you up-to-date with offers and promotions, and for confirming your order. When you place an order we will also require your credit card information, which is processed securely using a third-party credit card processing service (Stripe) and not stored with baymill.co.nz. This will only be used to charge your account for goods purchased. Should you encounter any difficulties with this, simply email us and we will attend to your query.
Limitation Of Liability
Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law, baymill.co.nz will not be liable in any event whether in contract or in tort (including negligence) or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if baymill.co.nz was informed of the possibility of such damages.
Law and Jurisdiction
This website and any contract for your purchase from baymill.co.nz is governed by and has to be interpreted under the Law of New Zealand, and will be subject to the jurisdiction of the New Zealand courts. The Laws of Sale and contract by any other country do not apply.
Consumer Guarantees Act 1993 ("The Act")
If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act.
Consumer Guarantees Act 1993
- The provisions of the Consumer Guarantees Act 1993 ("CGA") shall not apply to any supply of Product to you, and the conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
- Where you purchase any Products from us for resupply as, or incorporation into, goods or services ordinarily acquired for personal household or domestic use or consumption ("Consumer Products") you warrant that:
- If you supply the Consumer Products directly to an end-user/consumer you will do so using terms and conditions of supply which exclude liability for any claims under the CGA; and
- if your customer acquires any Products for resupply, you will ensure that your customer and each person in the distribution chain will exclude liability in its contract for supply for any claims under the CGA
Terms of service for Bay Mill Crafting Ltd